Cancellation & Refund Policy

## Cancellation & Refund Policy - Sanchari Quest OPC Pvt Ltd *Status: Initial Draft Template - Subject to Client Legal Review* *Last Updated: November 2026* ### 1. General Principles At Sanchari Quest, we strive to be transparent about cancellation terms before you confirm your holiday. Because our itineraries involve advance commitments to hotels, transport operators, and destination management companies, cancellation charges depend on the specific travel supplier policies and the timing of your cancellation notice. ### 2. Notice of Cancellation All requests for cancellation or rescheduling must be submitted in writing from the registered email address of the lead traveller to **contact@sanchariquest.com**. Cancellation becomes effective on the date and time written notification is received by us during normal business hours. ### 3. Standard Cancellation Timelines (Guidance) Unless a specific tour package contract states customized non-refundable conditions (e.g. peak holiday seasons, non-refundable flight tickets, or luxury heritage properties), the following standard guidelines apply: - **30 or more days prior to departure:** Administrative service fee deducted; balance of advance refunded. - **15 to 29 days prior to departure:** 50% of the total tour package cost retained. - **7 to 14 days prior to departure:** 75% of the total tour package cost retained. - **Less than 7 days prior or No-Show:** 100% of the total tour package cost retained (strictly non-refundable). ### 4. Non-Refundable Components Certain components are strictly non-refundable regardless of when cancellation is requested: - Visa processing fees, embassy charges, and consular appointment fees. - Non-refundable airline tickets, cruise berths, or train reservations issued under non-cancellable tariffs. - Peak season supplements (e.g., Diwali, Christmas, New Year, Durga Puja) where hotels enforce 100% advance non-refundable commitments. ### 5. Refund Processing Approved refunds are processed via the original payment method or secure bank transfer within 14 to 21 business days after supplier settlements are finalized. ### 6. Contact for Queries For refund status enquiries or questions regarding our cancellation policies, please contact **contact@sanchariquest.com**.